Vesta Tankless Hot Water Heater recalled due to carbon monoxide poisoning hazard
- Last updated
- 2025-10-16
- Category
- Appliances
- Issue
- Poisoning hazard
- Hazard type
- Chemical or poisoning
De onde vem o dado
Official Health Canada recall page
Cuidado
This is safety information, not advice
O que fazer com isso
What to do if you own this product
What is the hazard with Vesta Tankless Hot Water Heater?
Vesta Tankless Hot Water Heater was announced earlier this year, in the "Appliances" category. Poisoning hazard That is the hazard as reported publicly by the firm and the regulator; it does not necessarily mean every unit has failed.
What should you do if you own this product?
Consumers should immediately stop using the recalled water heater and contact VESTA.DS to have a certified technician install the free repair. For more information, consumers can contact VESTA.DS by telephone at 1-888-505-5525, from 8:30am to 6pm ET, Monday through Friday, by email at condensingwaterheater@realtimeresults.net or online at www.recallrtr.com/condensingwaterheater or at https://www.vestahws.com and click on “Recall” under the “Documents/Support” tab at the top of the page for more information. Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and VESTA.DS, Inc.Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls. Contact the firm directly using the official recall page linked below for the exact remedy steps.
Glossário: os termos desta página
Recall
A public notice from a safety regulator or the company itself asking consumers to stop using, return, repair or exchange a product because it does not meet a safety requirement.
Remedy
What the company offers to fix the problem: a refund, a free repair, a replacement product, or instructions to dispose of the item safely.
Hazard
The specific way a product can hurt someone — for example choking, fire, electric shock or a fall — as described by the regulator or the manufacturer.
Product recall glossary — todos os 8 termos.